Refund policy

Returns & Refunds Policy

By completing a purchase on this website, you confirm that you have read and agree to these terms and conditions.

Last updated: 4 August 2026

Digital Downloads

These guides are delivered to you immediately after purchase. As these are digital products delivered straight away, by completing your purchase you agree to waive your 14-day right to cancel once the file has been downloaded. This means we're unable to offer refunds simply for a change of mind once a digital file has been downloaded.

This does not affect your statutory rights. If a file is faulty, corrupted, or not as described, please contact us at olivia@bysparkes.co.uk and we will put things right, whether that's a fresh copy, a replacement, or a refund where appropriate.

The Sleep Club Membership

You have a 14-day cooling-off period from the date you join. If you cancel within this window, you'll be refunded in full, minus a proportionate amount for any part of the membership you've already used (for example, if a question has already been answered for you).

Outside of this initial 14-day period, membership fees (monthly or annual) are non-refundable. You can cancel at any time to stop future payments; cancelling doesn't refund the current billing period already paid for.

Sleep Insight Report

You have a 14-day cooling-off period from the date of purchase. If you'd like your report started within this window, we'll ask you to confirm you're happy for us to begin straight away, which means you may lose some or all of your right to cancel once work has begun, in proportion to the work already completed.

Once your Sleep Insight Report has been delivered in full, it's considered fully performed and is non-refundable, in line with standard rules for personalised services.

Bespoke Sleep Plan

The same terms as the Sleep Insight Report apply: a 14-day cooling-off period, with proportionate reduction if work begins at your request within that window, and no refund once the plan has been fully delivered.

Faulty or Incorrect Items

Regardless of product type, if anything you've purchased is faulty, not as described, or something has gone wrong with your order, please contact us and we'll resolve it. This is a legal right that can't be affected by any of the terms above.

Contact Us

Questions about a purchase or this policy? Email olivia@bysparkes.co.uk.